Nestled along the stunning shores of Lake Tekapo, Tekapo Springs is a must-visit destination for anyone seeking relaxation amidst the natural beauty of New Zealand’s South Island. With its hot pools, spa services, and outdoor activities, it offers a serene experience—but how accessible is it for wheelchair users? Here’s an overview of the experience from a wheelchair user’s perspective.

Arrival and Accessibility

From the moment of arrival, it’s clear that Tekapo Springs has thoughtfully considered accessibility. The parking lot features clearly marked accessible parking spaces near the entrance, and the path leading to the main building is wide, well-maintained, and smooth. The ramps are gentle, with no steep inclines or obstacles, making it easy to approach the entrance without difficulty.

Inside, the staff are welcoming and attentive, ensuring all necessary information about the facilities and the most accessible routes is provided. They are also ready to assist visitors as needed, ensuring everyone feels comfortable and well-cared-for. To make it easier for wheelchair users to enjoy the thermal waters Tekapo Springs provide an aqua wheelchair free of charge for assisted use only. Additionally, the male and female changing rooms and shower facilities are fully accessible, ensuring comfort and ease for all visitors.

The Hot Pools

The hot pools at Tekapo Springs are one of the main attractions, and they are designed with accessibility in mind. The only accessible pool is the middle pool (37°C), Pukaki and Aqua Play Area (32°C). The Pukaki pool includes a ramp that leads into the warm water, offering a gentle descent into the pool. The pools are spacious, with enough room to move around, and the views of the surrounding mountains and Lake Tekapo are a pleasant addition to the experience. The water temperature is comfortable, offering a chance to relax and enjoy the peaceful surroundings.

Café and Other Facilities

For those looking for a meal or drink, Tekapo Springs has a café that is accessible and spacious, with plenty of room between tables. The café offers a variety of food and drink options, and the staff are accommodating with dietary preferences. The café overlooks the lake and surrounding mountains, providing a nice place to relax and take in the view.

Outdoor Activities

In addition to the hot pools and spa, Tekapo Springs offers a range of outdoor activities, such as ice skating (winter), mini golf (summer), and stargazing. Wheelchair bound visitors can access the ice only during slow times on the ice rink, and having a carer who is a competent skater who can assist with their movement around the ice. The mini golf course is wheelchair accessible. However, it is suggested that a carer be present to assist with retrieving the ball if it is out of reach for the wheelchair user.

The stargazing tours offered at Tekapo Springs are fully accessible. Visitors can take part in a guided tour led by knowledgeable staff, learning about the night sky and the unique features of the Mackenzie Basin. Communication is required prior to booking (bookings@tekapostargazing.co.nz).

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Tekapo Springs provides a generally positive experience for wheelchair users. The staff are helpful, the facilities are accessible, and the setting offers a relaxing environment for visitors. The hot pools, spa, and café are all accessible, allowing wheelchair users to enjoy the main attractions of the site without difficulty. For the latest updates on accessibility, prices and facilities, be sure to check the Tekapo Springs website before your visit!

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